AirLink Services

Keep your global IoT connectivity deployments under control through a single IoT connectivity platform.


The AirLink Services portfolio is comprised of AirLink Complete to empower you with the tools to self-manage devices, AirLink Premium with device management and robust reporting for ALMS based Solution, and AirLink Support offer for AM/AMM deployments.

All-in-one device, cloud, support, and warranty

Sierra Wireless has introduced a zero-cost new cloud management and 24/7 support service for AirLink routers and gateways. AirLink Complete combines device management, support, and warranty with eligible AirLink devices to create an added value solution to assist businesses with better operational efficiency, reduction in costs, and improved customer service. Each eligible AirLink router or gateway purchase includes one year of AirLink Complete.
AirLink Complete is a subscription service that combines best-in-class network management software, industry-leading technical support and warranty. It is a cost-effective way to ensure your mission critical infrastructure operates at peak efficiency.

What's Included

  • Access to cloud-based Network Management tools – licenses allow ALMS, ALMS ARA, AMM
  • Direct, 24/7 access (2pm-1am GMT) to Sierra Wireless customer support with online ticket submission and tracking 
  • Hardware warranty (extended to five years max)
  • Free firmware updates over the life of your device
  • Free access to all documentation and software downloads at The Source

AirLink Management Services (ALMS)
Sierra Wireless’ AirLink Management Services (ALMS) software makes it easy to remotely deploy, monitor and maintain multiple routers. A single dashboard displays up-to-date information about all of your routers. You can easily manage your equipment, identify problems, reduce downtime, lower your cost of ownership and potentially take advantage of out-of-band management.

Technical Support
Get direct access to Technical Support provided by Sierra Wireless. • 24/7/365 Tier 1 technical support from wireless experts via phone or online access • Free firmware updates for the life of the device • Free access to The Source for all technical documentation and software downloads • AirLink Complete is available on all AirLink Routers except the XR90 and MG90.

Extended Warranty
Extend your warranty up to 5 years of coverage with an active AirLink Complete subscription.

Out-of-Band Management
When you choose the XR80 router, it includes a dedicated cellular radio built into the chassis of the routers that have always-on access to ALMS, providing over-the-air out-of-band management access with your ongoing AirLink Complete subscription.


Cost effective
Monitor data transmissions and set caps on data transmissions to reduce the potential for costly data overages caused by unauthorised high-bandwidth activities, maintenance issues, or other unexpected scenarios.

Improved security
Quickly and easily deliver over-the-air firmware updates and apply security patches across your devices to mitigate against cyber attacks.

Predictive maintenance
Maintenance alerts and the ability to remotely diagnose and fix maintenance issues to help customers prevent problems that can lead to a reduction in revenues, slow response to mission-critical situations, and lost customers. 

Fast, reliable support
Access to 24/7 technical and emergency support with online ticketing and rapid response to service requests.

Additional Features

Advanced Mobility Reporting

Sierra Wireless is committed to your success with these additional value added options. Adding these pre-defined reports to your subscription provides insight into a range of telemetry data from AirLink routers and gateways.

AirLink Premium

With device management and robust mobility reporting

Combining ALMS Out-of-Band Management with our best-in-class AirLink Management Services (ALMS), technical support and advanced reporting. AirLink Premium ensures your mission-critical infrastructure operates at peak efficiency and is always accessible.

  • All items included in AirLink Complete noted above
  • Compatible only with the XR90 router, this subscription service ensures your mission-critical infrastructure operates at peak efficiency
  • Advanced Mobility Reporting delivers pre-defined reports providing lightweight AVL and fleet management capabilities
  • The Advanced Replacement Program allows you to receive a loaner device while a malfunctioning device is under RMA to avoid downtime for your solution
  • AirLink Management Service (ALMS) accesses AirLink Services, including a robust remote device management

AirLink Management Services & Advanced Mobility Reporting
Easily manage multiple routers, identify problems, reduce downtime and lower your cost of ownership. AirLink Premium includes access to Advanced Mobility Reporting for rich historical reporting on your XR90 router and your entire fleet of vehicles.

Out-of-band Management to AirLink Management Services
Your XR90 router includes a dedicated cellular radio built into the chassis of the device. This capability provides always-on access to AirLink Management Services (ALMS), allowing out-of-band management access at no additional cost, with your on-going AirLink Premium subscription.

Extended Warranty
Extend your warranty up to 5 years of coverage with an active AirLink Premium subscription.

Supported Hardware

Contact our Sales Team

We are happy to answer any enquiry regarding whatever product questions you have. Send us a message and we will set up a call with an expert to assist you. You can also contact us via the email or phone numbers below.

Phone: +44 (0)1522 884750
Unit 18, Witham Point, Wavell Drive, Lincoln, LN3 4PL, UK
MON-FRI 08:30 - 17:30